Thank you for shopping with TEKVIOX. This Shipping & Returns Policy explains how orders are shipped and how returns and refunds are handled.

1. Shipping

We currently ship orders to addresses within the United Kingdom.

Orders are normally processed and dispatched after payment has been successfully received. Delivery usually takes approximately 7 to 20 business days from the date of dispatch.

Please note that delivery times are estimates and may vary depending on the destination, carrier, customs procedures, public holidays, and other circumstances outside our control.

We do not guarantee a specific delivery date.

Once your order has been dispatched, you will receive an email containing your tracking information, where available, so that you can follow the progress of your delivery.

If your order has not arrived within the expected delivery timeframe, please contact us at support.tekviox@gmail.com and include your order number.

2. Returns

We want you to be satisfied with your purchase. If you wish to return an item, please contact us within 14 days of receiving your order.

Please contact us before sending any item back. We will provide instructions on how to proceed with your return.

3. Eligible Returns

Returns may be accepted in the following circumstances:

• The product arrived damaged or defective.

• You received a product that is different from the one you ordered.

• Your order was not received within the applicable delivery timeframe.

• You wish to exercise your applicable statutory cancellation rights under UK consumer law.

Products should be returned in an appropriate condition and, where reasonably possible, with their original packaging and accessories.

Nothing in this policy affects your statutory rights as a consumer under UK law.

4. Return Shipping Costs

If the product is defective, damaged, incorrect, or otherwise our responsibility, we will cover the reasonable cost of return shipping.

For returns made for other reasons, including where applicable the exercise of a statutory cancellation right, return shipping costs may be the customer's responsibility, subject to applicable UK consumer law.

Please contact us before returning an item so that we can confirm the applicable return procedure and shipping arrangements.

5. Refunds

Once your returned item has been received and the return has been approved, we will process the applicable refund within [5–10] business days.

Refunds will normally be issued to the original payment method.

Depending on your bank or payment provider, additional time may be required before the refunded amount appears in your account.

6. Contact Us

If you have any questions about shipping, returns, or refunds, please contact us:

Email: support.tekviox@gmail.com

We recommend keeping your order number available when contacting us so that we can assist you more quickly.