Last updated: 15 September 2026

These Terms & Conditions govern your use of the TEKVIOX website and your purchase of products from us.

By placing an order through our website, you agree to these Terms & Conditions.

1. About Us
Email: support.tekviox@gmail.com

If you have any questions regarding these Terms & Conditions or your order, please contact us using the email address above.

2. Products and Product Images

We make reasonable efforts to ensure that product descriptions and images on our website are accurate.

However, product images are provided for illustrative purposes only. The actual product may differ slightly in appearance, colour, packaging, or other visual details from the images displayed on our website.

Product specifications may also be updated from time to time by manufacturers or suppliers.

3. Prices

All prices displayed on our website are stated in British Pounds Sterling (GBP/£) unless otherwise indicated.

Prices may change from time to time without prior notice. Any price change will not affect an order that has already been accepted and confirmed, except where required by applicable law.

We aim to ensure that all prices displayed on our website are accurate. If we discover a genuine pricing error, we may contact you before processing the order and give you the option to confirm the order at the correct price or cancel it.

4. Orders and Order Processing

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we will send an order confirmation email acknowledging receipt of your order. This confirmation does not necessarily mean that your order has been accepted.

An order is considered accepted when we have confirmed that it has been processed for dispatch, unless otherwise stated.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• There is an obvious pricing or product description error.

• We are unable to fulfil the order.

• We suspect fraudulent or unauthorised activity.

• Cancellation is otherwise permitted under applicable law.

If we cancel an order after payment has been received, we will provide an appropriate refund.

5. Cancelling an Order

If you wish to cancel an order, please contact us as soon as possible at suppot.tekviox@gmail.com and provide your order number.

We may be unable to cancel an order once it has been dispatched.

Nothing in these Terms & Conditions affects any statutory cancellation rights you may have under UK consumer law.

6. Delivery

We aim to dispatch orders and arrange delivery within the estimated timeframes stated in our Shipping & Returns Policy.

Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, strikes, public holidays, or other transportation disruptions.

To the extent permitted by applicable law, we are not responsible for losses caused solely by delays occurring during transportation that are outside our reasonable control.

This does not affect your statutory rights where applicable.

7. Returns and Refunds

Our return and refund procedures are explained in our Shipping & Returns Policy.

8. Website Use

You agree to use our website lawfully and not to misuse, interfere with, or attempt to gain unauthorised access to any part of our website or its systems.

We may temporarily suspend or restrict access to the website where necessary for maintenance, security, technical reasons, or other legitimate purposes.

9. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with an updated "Last updated" date. Changes will not affect orders that have already been accepted unless required by applicable law.

10. Governing Law

These Terms & Conditions are governed by the laws of [England and Wales / Scotland / Northern Ireland], as applicable.

Any disputes will be subject to the applicable courts and legal requirements of the relevant jurisdiction.

11. Contact

If you have any questions about these Terms & Conditions, please contact us:
Email: support.tekviox@gmail.com